filbet.com Privacy Policy

filbet.com ("the Platform," "we," "us," or "our") is committed to protecting the privacy and personal data of every Filipino player and visitor who uses our online gaming services at filbetcom.co. This Privacy Policy sets out in detail how we collect, process, store, and disclose personal information, and describes the rights you have in relation to that information under applicable Philippine law.

This Policy applies to all personal data processed by filbet.com in connection with your use of the Platform, whether you are a registered player in Metro Manila, Cebu, Davao, or any other part of the Philippines, or a visitor who has not yet created an account.

By accessing or using the filbet.com platform, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy. If you do not agree to these practices, please discontinue use of the platform. This Privacy Policy should be read alongside the filbet.com Terms & Conditions.

For the purposes of the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, filbet.com is the personal information controller in respect of the personal data processed through the platform and its associated services.

Our designated Data Protection Officer (DPO) can be contacted at the address provided in Section 14 of this Policy. The DPO is responsible for overseeing filbet.com's data protection strategy and implementation, and for ensuring compliance with applicable Philippine privacy regulations, including those administered by the National Privacy Commission (NPC).

filbet.com collects the following categories of personal data:

3.1 Identity Data

• Full legal name as appearing on government-issued identification
• Date of birth (for age verification purposes — 21+ requirement)
• Nationality and place of birth
• Government-issued identification numbers (e.g., Philippine National ID, Passport, Driver's Licence, SSS/GSIS number) submitted during KYC verification

3.2 Contact Data

• Philippine mobile number (09XX format)
• Email address
• Residential address in the Philippines

3.3 Financial Data

• GCash account number or registered mobile number
• PayMaya account details
• Bank account numbers (BPI, BDO, Metrobank, or other Philippine banks) where provided for withdrawal
• Transaction history including deposits, withdrawals, and wager amounts

3.4 Account and Gaming Data

• Username and account credentials (password stored in hashed form only)
• Gaming session history including games played, stakes, outcomes, and session duration
• Bonus and promotional activity
• Responsible gaming preferences and self-imposed limits

3.5 Technical Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Login timestamps and session data
• Cookie data as described in Section 11

3.6 Communications Data

• Records of communications with filbet.com customer support, including live chat transcripts and email correspondence

filbet.com collects personal data through the following means:

• Direct registration: information you provide when creating an account, completing KYC verification, or updating your profile
• Platform activity: data generated automatically by your use of the platform, including game play, betting activity, and account transactions
• Payment processing: data received from payment providers (GCash, PayMaya, BPI, BDO, Metrobank) in connection with deposits and withdrawals
• Customer support interactions: information you share when contacting our support team via live chat or email
• Technical systems: data collected automatically through cookies, log files, and similar tracking technologies as described in Section 11
• Identity verification providers: data received from third-party KYC service providers used to verify your identity against Philippine government records

filbet.com processes your personal data for the following purposes:

• Account creation and management: to register, maintain, and administer your filbet.com account
• Age and identity verification: to ensure compliance with the 21+ age requirement under Philippine law and to verify the identity of account holders
• Payment processing: to facilitate deposits via GCash or PayMaya, and to process withdrawals to your designated Philippine bank account or e-wallet
• Gaming services: to provide access to the platform's games, sports betting markets, live dealer tables, bingo rooms, and other features
• Regulatory compliance: to comply with applicable anti-money laundering obligations, PAGCOR reporting requirements, and other legal obligations under Philippine law
• Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, unauthorised account access, and other prohibited conduct
• Responsible gaming: to implement and manage player protection tools including deposit limits, session timers, cooling-off periods, and self-exclusion
• Customer support: to respond to your inquiries, complaints, and support requests
• Platform improvement: to analyse aggregate usage patterns and improve the platform's functionality, performance, and game offering
• Communications: to send you transactional notifications, account security alerts, and (where you have opted in) promotional communications

filbet.com processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: processing required to perform our obligations under the Terms & Conditions you have agreed to, including account management and payment processing
• Legal obligation: processing required to comply with applicable Philippine law, including anti-money laundering regulations, PAGCOR requirements, and tax obligations
• Legitimate interests: processing for fraud prevention, platform security, and responsible gaming tool implementation, where such interests are not overridden by your data protection rights
• Consent: processing for marketing communications and non-essential cookies, where we have obtained your explicit consent. You may withdraw consent at any time through your account settings or by contacting support.

filbet.com does not sell, rent, or trade your personal data to third parties for marketing purposes. We may share your data with the following categories of recipients strictly on a need-to-know basis:

• Payment service providers: GCash, PayMaya, and Philippine bank partners solely for the purpose of processing your deposits and withdrawals
• Identity verification providers: third-party KYC service providers used to verify your identity and age in compliance with applicable law
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine authorities where required by law or regulation
• Technology and infrastructure providers: cloud hosting, security, and analytics service providers engaged to operate and secure the platform, subject to confidentiality obligations
• Game software providers: game suppliers whose titles are hosted on the platform, limited to the data required for game delivery and fairness auditing
• Professional advisers: lawyers, accountants, and auditors engaged in connection with the operation of the platform, subject to professional secrecy obligations

Any third party that processes personal data on behalf of filbet.com does so under written data processing agreements that impose confidentiality and security obligations consistent with the Data Privacy Act of 2012 and its Implementing Rules.

filbet.com retains personal data for no longer than is necessary for the purposes for which it was collected, subject to applicable legal retention obligations. In practice:

• Account and identity data are retained for the duration of your active account and for a minimum of five (5) years following account closure, in compliance with applicable anti-money laundering and tax record-keeping obligations
• Transaction and gaming history records are retained for a minimum of five (5) years
• Customer support communications are retained for three (3) years
• Technical data (logs, IP records) is retained for up to twelve (12) months
• Marketing consent records are retained for the duration of your active marketing consent plus three (3) years

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original data.

filbet.com implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit Transport Layer Security (TLS/SSL) encryption for all data transmitted between your device and our servers
• Encryption of sensitive data at rest using industry-standard algorithms
• Hashed storage of passwords — plain-text passwords are never stored or accessible to platform staff
• Multi-factor authentication available for player accounts and mandatory for platform staff with access to personal data
• Real-time anomaly detection systems to identify and respond to unusual account activity
• Role-based access controls limiting staff access to personal data to those with a legitimate operational need
• Regular penetration testing and security audits by independent security professionals
• Data breach response procedures including notification to the NPC and affected individuals within the timeframes required by applicable law

While filbet.com takes these measures seriously, no online system can guarantee absolute security. You are responsible for maintaining the security of your account credentials and for notifying us promptly if you suspect any unauthorised access to your account.

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by filbet.com:

To exercise any of these rights, please contact our Data Protection Officer at the details provided in Section 14. We will respond to all verified data rights requests within thirty (30) days. We may request verification of your identity before processing a request.

filbet.com uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small data files stored on your device when you visit a website.

Strictly necessary cookies are required for the platform to function and cannot be disabled. These include session authentication cookies and security tokens.

Functional cookies remember your preferences such as language settings and login state to improve your experience. These are enabled by default but may be disabled through your browser settings, which may affect platform functionality.

Analytics cookies collect aggregated, anonymised data about how players use the platform to help us improve performance and the game offering. These require your consent and can be disabled through the cookie settings accessible in your account preferences.

You may manage cookie preferences through your browser settings at any time. Note that disabling certain cookies may impair the functionality of the filbet.com platform.

The filbet.com platform is strictly for individuals aged 21 years and older, consistent with Philippine law on casino-style gambling. We do not knowingly collect or process personal data of individuals under 21. Where we discover that personal data of an underage individual has been collected, we will delete such data immediately and take steps to ensure the associated account cannot be used. Parents and guardians who believe that a minor has registered on the platform should contact us immediately via live chat or email at [email protected].

filbet.com reserves the right to update this Privacy Policy from time to time to reflect changes in applicable law, regulatory guidance, or our data processing practices. Material changes will be notified to registered players via the email address or mobile number on file at least seven (7) days before taking effect. The "Last Updated" date at the top of this page reflects the most recent revision. Your continued use of the platform following notification of a material change constitutes acceptance of the revised Policy. We encourage you to review this page periodically.

If you have questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by filbet.com, please contact our Data Protection Officer:

If your concern is not resolved to your satisfaction, you have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines.